Adult Diaper.Com reserves the right not to accept returns/exchange to all incontinence products such as diapers, pull up briefs, bed pads, barrier creams & spray due to health & hygienic reasons. Returns & exchange  will be at the discretion of the company. Customers can contact adult diaper.com via e-mail suncare@sympatico.ca or by calling (416) 931-9217 for any concerns regarding the product purchased.